Terms and conditions of use

 

Name: V.V. TELE & STAR TRADING LTD

VAT No: 10356634S

Company No: ΗΕ 356634

Welcome to the website of the online store www.jolijoli.eu (hereinafter jolijoli.eu), which belongs to the Company V.V. TELE & STAR TRADING LTD, (hereinafter for the sake of brevity the COMPANY), based in Limassol, Cyprus (15A Andrea Kariou Street), with VAT No: 10356634S and e-mail address info@jolijoli.eu and telephone: 0030 2109861519 . Jolijoli.eu trades goods remotely through its online store www.jolijoli.eu, fully complying with the requirements of Law 2251/1994, in conjunction with Law 4242/2014 and current legislation. In our online store are available for sale indicatively mentioned, cosmetics, food supplements, accessories and other products.

The access and use of jolijoli.eu by any registered or non-registered visitor is governed by the terms of use and operation of the website.

Every visitor, user and / or customer of jolijoli.eu who operates the website www.jolijoli.eu before accessing, browsing and using in any way this website (such as: registration, online ordering, browsing, searching for beauty tips and explicitly and unreservedly declares that it fully accepts the terms of use and operation of the website (hereinafter referred to as the terms) as well as any other terms in addition to this text, indicatively in the following positions:

ordering methods, payment methods, product shipments, return policy (these terms with the addition of the terms in the above positions constitute the terms of transactions with www.jolijoli.eu). The terms in force also apply to any other term that meets the requirements of the law and may be located within this website, in addition to this text.

Your unconditional acceptance of the above terms is a condition of access and use of this website. Acceptance of the terms is presumably irrevocable from the moment these terms are inherent in a conspicuous place and access to them is indicated and facilitated by appropriate means, according to transactional manners.

The terms contained in this website, which have been formulated in advance for future contracts (general terms of transactions), are binding on the consumer, as long as they meet the requirements of the law, that is, their existence was indicated by our online store and the consumer was given the opportunity to receive real knowledge of their content (art. 2, par. 1 law 2251/1994).

The registration of the user on this website constitutes an automatic unconditional acceptance of the terms of use and operation of the website, and the transaction with the online store constitutes an automatic, unconditional acceptance of the terms of transactions in general. Please read the following terms and conditions carefully before proceeding with any action, interaction, access, transaction and use of this website and how you comply with them.

Terms and Conditions of Use & Protection of Personal Data

Generally

The Terms and Conditions of Use of this website www.jolijoli.eu and the Privacy Policy of its users describe:

1. The process of collecting the personal data of the users of the website / customers of the online store www.jolijoli.eu,

2. The use of this data by www.jolijoli.eu and the terms of use of this website.

Jolijoli.eu collects exclusively those personal data that are absolutely necessary for the safe execution of our customers' orders. The collection of your personal data is done with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.

User of our website is considered anyone who visits it in order to purchase a product or products that are available on it, i.e. in the online store.

Customers of jolijoli.eu, are those who proceed to register in order to complete an order and proceed to purchase. Procedurally they register as Customers through the option "Registration" and / or "Login" of the homepage of the website and / or through the process of "Membership" or through the option "Registration" and / or "Guest" and / or "Login" through the social networks”and their respective acceptance by our online store.

The customer, from the moment that chooses to use the services of Jolijoli.eu unreservedly and fully accepts these Terms of Use and the Privacy Policy.

The collection of personal information of our customers has as main purposes:

• The orderly and efficient execution of customers' transactions with the online store

• Measuring the traffic of our website, and

• The recording of customers' requirements regarding the products of the online store

Jolijoli.eu does not disclose to any third party any personal data of its customers / users of its website without their prior explicit consent.

Whenever you choose either through the e-ordering process or through the telephone ordering process to disclose your e-mail address and / or your mobile phone number and your IP address, you choose at the same time to provide and maintain your personal data by us. The online store will never use your personal data for purposes other than those mentioned herein. Your personal data for an online store is completely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and your freedom of choice.

In order to be consistent in the daily developments of technology and to continuously upgrade the services provided by us, the online store reserves the right to unilaterally modify these Terms of Use, with the sole obligation to publish them on the relevant site of its website and without prior notice to its customers. Our choice is related exclusively to the fact of the immediacy in the adoption of practices for improving the services of the online store.

The offers that are published and announced at the same time and concern the same products cannot be combined (except for some exceptions that will be highlighted) in addition to specify that the offers are valid until stocks are exhausted.

Description of services

The online store is an independent store, with its own pricing policy, terms of payment, distribution and delivery of products.

The customer has the opportunity to place orders, as long as he/she has registered once on the login page of Jolijoli.eu or not, by selecting "New User Registration" or "Complete as a visitor". Each customer registers only once.

The customer using the unique combination of Email (Email) and Customer Code (Password) that he/she has chosen and declared, has the following options:

• To see the contents of his/her shopping cart ("My Cart"). The Cart displays the products that the customer has chosen to order. The Customer can place orders for products, the review or change of which (deletion of items, change of quantities) is possible at any time until the completion of the order.

• Complete the order and pay by choosing one of the payment options provided by the online store.

• To see after the completion of the order the course of its execution and its contents.

• To see his/her old orders.

• To modify the Customer Details of his/her Account, as they are detailed below.

 

Privacy

Jolijoli.eu collects exclusively those personal data that are absolutely necessary for the safe execution of our customers' orders. The collection of your personal data is done with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.

Jolijoli.eu does not disclose to any third party any personal data of its customers / users of its website without their prior explicit consent.

Jolijoli.eu indicates that during the retention of such data / personal data it uses them lawfully, taking the necessary security measures and maintaining their confidentiality. Jolijoli.eu will delete these data from its file in accordance with current legislation.

 

By contacting the online store in writing, the customer has the right to be informed about his/her personal data held by it, the right to object and correct them as well as the right to withdraw his consent for the processing of personal data concerning him/her at any time in accordance with applicable law ( articles 11 to 13 of Law 2472/1997).

Jolijoli.eu takes all appropriate measures to ensure the confidentiality of user / customer communications and transmitted information and data in accordance with applicable law. However, Jolijoli.eu does not guarantee the security of data transmitted over networks to the extent that their protection is not achieved by taking appropriate security measures imposed by law and any related direct, indirect, positive, detrimental, material or non-material damage. suffered by the user from accessing the internet.

Whenever you choose either through the online ordering process or through the telephone ordering process to disclose your e-mail address and / or your mobile phone number, you choose at the same time to provide and maintain your personal data by us. Jolijoli.eu will never use your personal data for purposes other than those mentioned herein. Your personal information is absolutely sacred to Jolijoli.eu and we wish to operate exclusively for your benefit and with respect for your individuality and your freedom of choice.

For any disputes that may arise between customers or between customers and third parties and are due to messages, data or information circulated through Jolijoli.eu the Jolijoli.eu states that the removal of the privacy of the customer's telecommunications is allowed only if and to the extent that online store is required to fulfill its obligation in accordance with current legislation. It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications as well as the relevant provisions in force at the time.

Personal Data entered during the Registration of a New User (Customer)

The registration of the new user (Customer) in the online store is necessary for the placement of any product order. When registering a new user, the following personal information is requested: Name, Surname, company name, Activity, Address, Postcode, City-Region, Country, Telephone, Fax, E-mail address and IP address.

The above information is necessary for the processing the customer's order from the online store and is made available to Jolijoli.eu in order to be used for the perfect execution of the Customer's order.

Jolijoli.eu keeps your personal information as long as the Customer is active.

Use of personal customer data

Jolijoli.eu records and maintains the personal data of only those users who have registered as Customers through the page of the online store. The collection of the above personal data is necessary for the conduct of transactions between Jolijoli.eu and its customers and the best possible provision of services by jolijoli.eu.

Jolijoli.eu will not disclose a Customer's email address or other personal information for advertising or other purposes of promotion and / or communication, except with its express consent.

Deletion of customer personal data

The Customer has at any time the opportunity to request the immediate deletion from the databases of Jolijoli.eu of all his/her personal data disclosed in the online store, if:

• has stopped using the services of jolijoli.eu.

• there are no outstanding debts to jolijoli.eu.

Automatically Recorded Information

The server (web server) of Jolijoli.eu based on its construction specification and according to the current accepted on the internet automatically records some information. The reasons for the recording are related to:

• Early diagnosis and automatic problem solving

• Collection of demographic information

• Successful management of jolijoli.eu services

This information is anonymous (not personally identifiable) and contains domain names and / or I.P. addresses of the browsers that visit the online store, the day and time of the visit and other (always) non-personally identifiable information.

Cookies

A cookie is a small piece of data sent to I.P. addresses of the client's browsers from a server (web server) and stored on the hard disk of the client's computer. Cookies do not cause damage to the client's computer system and do not affect its functionality. Cookies also make browsing the web easier for the customer, saving their settings.

Cookies

Cookie είναι ένα μικρό κομμάτι δεδομένων που αποστέλλεται στις I.P. διευθύνσεις των πλοηγών (browsers) του πελάτη από ένα διακομιστή (web server) και αποθηκεύεται στο σκληρό δίσκο του υπολογιστή του/της πελάτη. Τα cookies δεν προκαλούν βλάβη στο σύστημά του υπολογιστή του πελάτη και δεν πλήττουν τη λειτουργικότητά του. Τα cookies καθιστούν επίσης την πλοήγηση στο web ευκολότερη για τον πελάτη, αποθηκεύοντας τις ρυθμίσεις του.

The online store uses cookies to provide specialized services and content that covers the interests of the customer. The above cookies do not contain personally identifiable information. Most browsers automatically accept cookies, but the customer usually has the ability to configure their browser to prevent them. Even without cookies the customer can use most of the services of the online store.

 Customer Obligations

The Customer of jolijoli.eu is obliged:

• Not to use the Jolijoli.eu website to carry out acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, for acts, which are indicatively but not exclusively described in the Penal Code , in Special Criminal Laws, in the Telecommunication Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or directives of the European Union or the National Telecommunication Commission, of the Personal Data Protection Authority and of any other Public or Administrative Authority and Service.

• Not to infringe any kind of Copyright of third parties.

• To strictly comply with the applicable terms of use of Jolijoli.eu as well as the applicable rules of personal data protection of its subscribers and / or visitors of its websites.

• To provide complete and true personal information during the process of registering as a customer.

• To update his personal registration details, so that they correspond at all times to his/her true personal details. In case of inaccuracy of the Customer's registration information, Jolijoli.eu has the right to immediately deactivate the customer's account after informing him/her.

• To keep secret and not to reveal to third parties his/her unique identifier and password (username, password) in the services of jolijoli.eu. He/She is also obliged to IMMEDIATELY inform Jolijoli.eu via email to info@jolijoli.eu for any unauthorized use of this/her password. Jolijoli.eu shall not be liable for any unauthorized use of the password and identifier of its customers if it has not been informed of this beforehand.

• Confirm that he has logged out of his personal account at the end of each session.

• To provide correct and true Payment and Delivery Information for the orders placed on jolijoli.eu

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure (ADR) is now provided.

• Alternative Dispute Resolution procedure throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. You can also contact the European Consumer Center of Greece, at +30 2106460284, +30 2106460784 or by email at info@eccgreece.gr.

Service Modifications

Jolijoli.eu reserves the right to modify the services provided or to suspend their provision temporarily or permanently, with or without notice. In any case where the Customer uses the services of the online store, it is considered that he/she has unreservedly accepted these terms of use and unreservedly acknowledges that the online store is not responsible to the Customer for any modification, postponement or interruption of the service.

Please note that changes to the product images can be made at any time and always at the discretion of the online store.

Products and information Liability of jolijoli.eu

Jolijoli.eu:

• does not bear any responsibility for any damage caused to the Customer by the exchange of information while using the services of Jolijoli.eu resulting from loss or delay in receiving or not receiving or altering data.

• is not required to install jolijoli.eu products.

• does not replace or play the role of a health professional. The information about Jolijoli.eu products does not constitute and does not replace any medical advice and generally any advice of any health scientist (e.g. dietitian, nutritionist, etc.). The information that accompanies the products is provided for informational purposes only and is not intended to replace the services or recommendations of a physician or a recognized healthcare professional, nor to provide a diagnosis, treatment, cure or prevention of any disease.

• is not responsible for any information related to product advertisements. The material, content and claims of the advertisements are the intellectual property and responsibility of the companies that advertise their products. We make no representations or warranties, written or implied, as to the accuracy and correctness of the information provided by our website. We disclaim any warranty, express or implied, direct or indirect, including implied warranties of quality or suitability for certain purposes.

• For all electrical products, the proof is the guarantee of each product (each company has a different warranty time). In case of incorrect operation or any damage Jolijoli.eu is not responsible and the consumer addresses the company directly.

Payment methods

Payment for an order is made in the following ways:

- Cash on Delivery [APPLICABLE ONLY FOR ORDERS TO GREECE & CYPRUS]

For orders up to € 99.99 the COD is charged € 2. For orders € 100.00 and over COD is FREE). The products are sent by courier and you pay the price upon receipt.

• Bank Account Deposit: If you do not have a credit card or you can not be at home to pick up your products, you can pay for your order through a bank account. For your best service, please provide the bank with your Name and Order Number as a reason. Then please send the proof of deposit via e-mail to info@jolijoli.eu. The bank accounts to which you can deposit the money are the following:

PIRAEUS BANK

IBAN: GR0901715580006558138823728

NAME OF THE BENEFICIARY: VV TELE & STAR TRADING LTD

* Please note that in case of transfer, the charge is charged to the depositor.

• Credit / Debit or Prepaid Card: When entering your card details, the bank binds and does not initially charge the amount of your order. Your credit card will be charged during invoicing so that no problems arise in the whole process. To ensure the absolute security of electronic transactions through credit cards, they are made through the security system of the National Bank which is based on the international transaction protection company DCI-PSS, which supports a secure trading environment.

·         Paypal

By debiting your Paypal Account.

·         • Receipt / invoice

Through the process of completing the order it is possible to decide if you want a receipt or invoice.

• Payment security

Payment security is not just an obligation for us. It is an end in itself. All online payments by credit card or Paypal are made in a secure protected environment of the partner Bank or through the online payment platform Paypal.

Jolijoli.eu, apart from the fact that it uses the certified systems and is in direct contact with the cooperating banks, adopts the most modern certified online payment system there is.

 

Shipping methods

Jolijoli.eu is extremely proud of the modern way of managing the shipping process of a product. The customer can know at any time what stage of delivery a product is in and plan when he/she will have it available. If a product is not available we will inform you by email or by phone about the progress of your order.

 Product categories are divided into:

• Available or in limited Availability: the product is shipped in 3-5 working days from the day of the order (if the order has been made until 14:00 noon).

 • Out of stock: The product is not available and can not be put in the cart. In this case it is recommended that you contact us for further information.

• All orders are shipped by courier

• Your order can be delivered to another address if you select the corresponding field and proceed to change of address

• Deliveries are made on working days between 09:00 - 17:00.

Note: the order will be sent to the address you indicate.

Returns / Changes / Cancellations

In case the customer is not satisfied with the purchase made on Jolijoli.eu, he/she has the right to return the products for any reason and in the way in which he received his order.

Returns are accepted within 14 working days from the day of receipt of your order. In any case, the return cost is borne by the Company. In order for the return to be accepted, it is necessary for the product to be in its original condition and with its original packaging (including all the accompanying forms). It is emphasized at this point, that after the aforementioned audit and only then, the Company will be able to judge whether it will accept the return of the product and informing the customer will arrange the relevant actions and procedures, as described below. For the best and fastest service it is better to contact the Company as well as to send the receipts and retail sales along with the goods you return.

The refund is made exactly the same way the purchase was made. In any case, the refund is made within 5 working days from the date on which the product was returned to the Company.

The customer also has the right to cancel the order, at any time, before it is sent. In case the payment has been made by debit credit or debit card or deposit in a bank account, the refund will be made in the same way.

The Withdrawal described above does not apply to defective Products or Products in which there is a lack of agreed quality, which are covered by their respective warranties. Claims arising from the above are barred within 2 years after the injured party was informed or should have been informed of the damage, the defect and the identity of the producer.

In case of liability of the Company for a real defect or for lack of contracted quality of the Product ("legal guarantee"), you are entitled to: a) demand, at your own expense, the correction or replacement of the Product with another, unless such action is impossible or requires disproportionate costs, b) request a price reduction or c) withdraw from the contract of sale, unless it is an insignificant actual defect.

In any case if you find a defect, you have the opportunity to contact the Company at 2112123800 or at info@jolijoli.eu. If a Product is declared defective by you, the Company expressly reserves the right to diagnose the Product as defective by competent technicians of the Company.

The above not apply in the case that the defect has been caused by you, or in the narrow or broad sense of force majeure. In any case, the Products must be accompanied by the necessary legal documents and receipts.

The Company does not provide a guarantee, nor does it guarantee protection for the suitability of a Product sold for any specific purpose.

It is explicitly stated that in cases of return of defective products, the customer is charged with the cost of sending the product to our company.

 

OFFERS & COMPETITIONS

The Jolijoli.eu website may contain ads in any form, such as banners, text links and frames. Our Company respects the provisions of the current legislation on unfair competition and consumer protection (Laws 146/1914 and 2251/1994).

In particular, we abstain from unfair commercial practices, respecting the laws that govern the operation of our online store, we act with professional conscientiousness, following the codes of conduct that bind our commercial activity, motivated by the excellent service of consumers through advanced technology services in a friendly environment.

Adhering to high standards of professional integrity, we refrain from misleading commercial practices. We provide our prospective customer with all the essential information about our products, complete information about their rights as a consumer and thorough information about the general and individual terms of transactions in order to make an informed decision before contracting with jolijoli.eu. Furthermore, we refrain from aggressive commercial practices in the promotion of our products, fully respecting the freedom of choice of our potential customers, ensuring that they are fully informed about their rights under the law or the contract between us.

Offers, discounts and prizes, advertising contests and games, to the extent permitted under applicable law (unfair competition and consumer protection), are clearly identifiable, access to the conditions under which one can benefit from the offers or with which he can participate in competitions is easy, and the terms are presented clearly and precisely. Furthermore, the provision of samples and gifts for advertising purposes, without prior order, is legally carried out in a lawful manner and with respect to applicable law (art. 4 par. 5 subparagraph b of law 2251/1994).

Promotions carried out with the gift offer are valid until the gifts and stocks are exhausted. Our e-shop, with respect to your privacy, will never send you unsolicited e-mail (via spamming). Visitors / customers of Jolijoli.eu agree to receive free promotional messages and information about online store offers, discounts and contests if they subscribe to the Jolijoli.eu Newsletter or after their transaction with the online store. Iit is possible to oppose, easily and for free.

Jolijoli.eu, in the general use of commercial communications by the online store respects the professional rules governing the independence, dignity and ethics of the profession, professional secrecy, honesty to customers and colleagues and the rules of ethics ( art. 7 PD 131/2003).

 

Limitation of Liability

 

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the unavailability in which case bears no further responsibility.

The online store provides the content (e.g. information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) any visitor to the online store or a third party for a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any unauthorized interference of third parties in products and / or services and / or information available through it.

 

Risk transfer

In contracts in which the supplier delivers the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and different from the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option has not been offered by the supplier, subject to the consumer's rights vis-.-Vis the carrier.

 

Intellectual property rights

All content in the online store, including badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about its actual provider of the eshop.

Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

The names, images, logos and insignia listed and describing the online store under the trademark jolijoli or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant laws on brands. Their use in the online store does not in any case provide a license or right to use them by third parties.

User Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store with the trademark jolijoli for: 1. sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party or infringes on the confidentiality or confidentiality of any person's information 2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc. 3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), 4. sending, publishing, sending by e-mail or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind; 5. sending, publishing, sending by e- mail or otherwise transmit any hardware that contains software viruses or any other code, files, or programs designed to interrupt, damage, destroy, or equip any computer software or hardware; 6. intentional or unintentional violation of applicable laws or regulations; 7. harassment of third parties in any way; 8. collection or storage of personal data about other users.

Processing of sensitive data (to be added to personal data)

In some cases, we may process specific categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data for the purpose of identifying a natural person, health or sexual orientation or sexual orientation. . For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, for supporting, exercising or defending legal claims. We may also process your sensitive data if you have given your prior explicit and explicit consent